Contact Center Representative

Job Detail
Industry
Banking
Functional Area:
Client Services & Customer Support
Job Type:
Full Time/Permanent ( Rotating‎ )
Job Location:
Jeddah, Saudi Arabia
Gender:
No Preference
Nationality:
Saudi
Career Level:
Entry Level
Education:
Bachelors
Work Permit:
Saudi Arabia
Apply By :
Mar 24, 2021
Posted On:
Dec 24, 2020
Job Description
Overview:

The Customer Contact Center Agent will perform designated Marketing, Sales, and Customer Services activities in accordance with set targets and guidelines.

Responsibilities:

  1. Assist NCB customers with their Inquiries, Transactions, Requests, and Complaints related to all bank products, services, and channels using designated contact channel ( Voice calls, Text, Social Media, Video calls, SMS, and Email).
  2. Market and Sell NCB products to targeted segments.
  3. Ensures customers experience service beyond expectations and that the information provided is thorough and accurate.
  4. Full adherence to NCB’s work related policy and procedure in managing customer contacts
  5. Perform their duties in accordance to set service and sales Quality targets
  6. Other duties as assigned.
Skills:
  1. Fluent English
  2. Computer Skills
  3. Active listening
  4. Positive attitude
  5. Good Speaker
  6. Typing Skills

Required Skills

Academic Researching, Influential Communicator, Communicate Clearly, Team Building