The Customer Contact Center Agent will perform designated Marketing, Sales, and Customer Services activities in accordance with set targets and guidelines.
- Assist NCB customers with their Inquiries, Transactions, Requests, and Complaints related to all bank products, services, and channels using designated contact channel ( Voice calls, Text, Social Media, Video calls, SMS, and Email).
- Market and Sell NCB products to targeted segments.
- Ensures customers experience service beyond expectations and that the information provided is thorough and accurate.
- Full adherence to NCB’s work related policy and procedure in managing customer contacts
- Perform their duties in accordance to set service and sales Quality targets
- Other duties as assigned.
- Fluent English
- Computer Skills
- Active listening
- Positive attitude
- Good Speaker
- Typing Skills
Academic Researching, Influential Communicator, Communicate Clearly, Team Building