The Customer Contact Center Agent will perform designated Marketing, Sales, and Customer Services activities in accordance with set targets and guidelines.
Assist NCB customers with their Inquiries, Transactions, Requests, and Complaints related to all bank products, services, and channels using designated contact channel ( Voice calls, Text, Social Media, Video calls, SMS, and Email).
Market and Sell NCB products to targeted segments.
Ensures customers experience service beyond expectations and that the information provided is thorough and accurate.
Full adherence to NCB’s work related policy and procedure in managing customer contacts
Perform their duties in accordance to set service and sales Quality targets
Other duties as assigned.
High School diploma, general education degree (GED), or equivalent required.
1+ year’s customer service experience in a professional environment required.
Bilingual with ability to read, write and speak English
Excellent verbal and written communication skills with demonstrated ability to communicate ideas and information in a clear, concise and organized manner.
Customer service focus with a strong orientation for sensitivity and professionalism when handling customer calls, questions, and concerns.
Excellent problem solving and organization skills.
Ability to work independently and multi-task in a fast-paced and constantly changing environment.
Strong computer skills including proficiency with Microsoft Office suite of products (specifically Word, Excel and PowerPoint) and the ability to learn and utilize custom banking systems and applications in a rapidly changing business and technology environment.
Must be able to work a flexible schedule to cover 24/7 Operations