Contact Center Agent

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Job Detail
Industry
Banking/Financial Services
Functional Area:
Client Services & Customer Support
Job Type:
Full Time/Permanent ( Rotating‎ )
Job Location:
Riyadh, Saudi Arabia
Gender:
Male
Age:
22 - 35 Years
Nationality:
Saudi
Career Level:
Entry Level
Education:
Diploma
Minimum Experience:
1 Year
Work Permit:
Saudi Arabia
Apply By :
Nov 16, 2017
Posted On:
Aug 16, 2017
Job Description
Overview:


The Customer Contact Center Agent will perform designated Marketing, Sales, and Customer Services activities in accordance with set targets and guidelines.


Responsibilities:


  1. Assist NCB customers with their Inquiries, Transactions, Requests, and Complaints related to all bank products, services, and channels using designated contact channel ( Voice calls, Text, Social Media, Video calls, SMS, and Email).
  2. Market and Sell NCB products to targeted segments.
  3. Ensures customers experience service beyond expectations and that the information provided is thorough and accurate.
  4. Full adherence to NCB’s work related policy and procedure in managing customer contacts
  5. Perform their duties in accordance to set service and sales Quality targets
  6. Other duties as assigned.


Qualifications:


  • High School diploma, general education degree (GED), or equivalent required.
  • 1+ year’s customer service experience in a professional environment required.
  • Bilingual with ability to read, write and speak English
  • Excellent verbal and written communication skills with demonstrated ability to communicate ideas and information in a clear, concise and organized manner.
  • Customer service focus with a strong orientation for sensitivity and professionalism when handling customer calls, questions, and concerns.
  • Excellent problem solving and organization skills.
  • Ability to work independently and multi-task in a fast-paced and constantly changing environment.
  • Strong computer skills including proficiency with Microsoft Office suite of products (specifically Word, Excel and PowerPoint) and the ability to learn and utilize custom banking systems and applications in a rapidly changing business and technology environment.
  • Must be able to work a flexible schedule to cover 24/7 Operations